Shipping & Delivery

At BatandGoat, we are dedicated to ensuring that your products are delivered safely and on time. This Shipping & Delivery Policy explains our shipping procedures and delivery timeframes for all orders placed within Morocco.

1. Delivery Timeframes

• We offer fast delivery within 24 to 48 hours across Morocco.
• Delivery times are calculated from the moment your order is confirmed. You will receive a confirmation call or message within a few hours of placing your order.

2. Delivery Areas

We deliver to all major cities and regions in Morocco. For more remote areas, delivery times may vary slightly, but we strive to keep it within the 48-hour timeframe.

3. Shipping Cost

• We provide free delivery on all orders.
• There are no hidden fees or additional charges for delivery.

4. Cash on Delivery

We exclusively offer Cash on Delivery (COD) as a payment method. This allows you to pay for your order when it arrives at your doorstep. Please ensure you have the correct amount of cash ready for the delivery agent.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via SMS or email, allowing you to monitor the delivery status. For any assistance with tracking, feel free to contact our customer support team.

6. Delivery Issues

• If you do not receive your order within the expected delivery time (24-48 hours), please contact us immediately.
• In case of any issues with the delivery (e.g., damaged packaging or incorrect items), please contact our support team, and we will arrange for a replacement or return.