FAQ

1. What products do you sell?

At BatandGoat, we specialize in durags and wave caps designed for style and hair protection. Our products are perfect for maintaining waves, braids, and other hairstyles.

2. Do you offer cash on delivery?

Yes, we offer Cash on Delivery (COD) across Morocco. You can pay for your order when it arrives at your door, ensuring a hassle-free shopping experience.

3. How long does delivery take?

We guarantee fast delivery within 24 to 48 hours across Morocco. Once your order is confirmed, it will be processed and delivered within this timeframe.

4. How much does shipping cost?

We provide free delivery on all orders, no matter where you are located in Morocco.

5. Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via SMS or email, allowing you to monitor the delivery status.

6. What should I do if I receive a damaged or incorrect item?

If your order arrives damaged or incorrect, please contact us immediately. We will arrange for a replacement or a return, free of charge. Please refer to our Return & Refund Policy for more details.

7. What cities do you deliver to?

We deliver to all major cities and regions in Morocco, including Casablanca, Rabat, Marrakech, and more. For more remote areas, delivery times may vary slightly, but we aim to deliver within 48 hours.